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1. Are there any delivery charges?
There are no delivery charges for bicycles but we do charge a nominal delivery charge of Rs.50 for all accessories and apparel.
2. In what condition will I get the Firefox Matrix?
All bicycles delivered by us will be fully fitted and ready to ride. In some rare cases we will send an unassembled bicycle and will send a technician to your house for assembling the bicycle for free.
3. I want to buy a bicycle but I am not able to make my decision on which one to buy.
Do not worry, we have our dedicated chat support with bicycle experts on our website available to help you make the perfect choice with your bicycle. You can reach out to our Bicycle Experts through our Chat on the bottom right corner of your screen.
4. Do these bicycle come with warranty?
All the bicycles we sell come with a standard warranty on the frame provided directly by the brand. Contact us through of chat support on our website to know more warranty related details for specific products
5. Do you have a Cash on Delivery facility?
Currently we don’t provide Cash on Delivery facility but we are working on it and are hoping to get this payment option soon.
6. How will I know if Firefox Matrix will fit me without riding it?
Our team has done extensive research on sizing charts for all types of bicycles. If you tell us your height we will be able to help you in selecting the suitable size. You can also refer to our sizing chart for this particular category of bicycle by clicking here.
7. How long will it take for me to receive the Firefox Matrix?
The delivery time for every cycle differs according to the location. Once the shipment is dispatched we will send you a personalized tracking link for you to track your package.
8. What if I receive a damaged product?
If in the unfortunate circumstance that the product you receive is damaged, contact us via [email protected] or through our chat option on the website. We will assure free returns in case of defects after checking necessary proof of the damage.
9. The payment has gone through but I have not received any confirmation?
Do not worry, your money will be safe. Contact us immediately via [email protected] or through our chat option on the website and we will help you with the status of your order.
