Returns and warranty | ChooseMyBicycle.com
ChooseMyBicycle.com

Login

Please login to your registered ChooseMyBicycle Account with your E mail Address and Password

keys
Login Successful. Please Wait...
Something Went Wrong. Invalid Email Address or Password. Try Again?
Please enter a valid Email Address
Please enter a valid Password
View

Forgot Password?

New To ChooseMyBicycle?

Register

Hello. Get Started with our Secure Sign Up To Shop on ChooseMyBicycle.com

keys
Please check your Email Inbox/Spam for an
Account Verification Link.
Something Went Wrong. Please Try Again.
Please enter a valid Email Address
Please enter a valid Password [Min. 8 Characters]
View
Please enter the correct password
View

Already Have An Account?

Fully Fitted and Ready To Ride Bicycles
Free Shipping Available*
Guaranteed Offers and Deals
Original Products with Manufacturer's Warranty

Returns & Warranty

The following document is intented to provide users information about the Returns & Warranty policies that govern choosemybicycle.com.

Lets Get Started Let's Get Started

Are the products purchased through Choosemybicycle.com genuine, and are there a manufacturers’ warranty for the same?

ChooseMyBicycle.com (“CMB”) sells only products that are original/genuine, and are covered under warranty provided by the manufacturer/brand of the particular product

If there is an issue with my bicycle, does CMB take responsibility?

Upon delivery and unboxing of the bicycle/product, if you find any defect, you should intimate CMB regarding the same immediately without any delay. CMB shall, take all reasonable efforts to rectify the same in conjunction with the respective brand/manufacturer. The final solution/course of action is at the sole discretion of CMB.

Does Warranty cover all the parts of my cycle/product?

The terms and condition of warranty for any part of the bicycle/product vary for each brand/manufacturer. The same shall be available on their respective website. In case of any warranty claim, CMB shall provide all reasonable assistance for your claim/communications between you and the brand/manufacturer.

What if the bicycle/product I have received is defective?

CMB undertakes a rigorous ’20-Point’ checklist on every bicycle once the same has been fully fitted to ensure that there are no damages/defects to the bicycle prior to shipping the same to you.

In case of any manufacturing defect that is noticed upon delivery of the bicycle/product, the same shall have to be raised with the respective brand/manufacturer through CMB, and CMB shall extend all reasonable assistance in this regard.

In case of any damage during transit, you shall intimate us immediately upon unboxing the bicycle/product, and provide pictorial evidence of the damage to the same. The bicycle/product shall be in an unused condition at the time of intimating us regarding such damage. Upon receipt of your complaint, CMB shall forward the same to the transit partner and seek a resolution for the issue.

Any request for the return of the bicycle/product shall be at the sole discretion of CMB. In case of a return being approved by CMB, all items must be returned in their original condition along with the following:

  • Original invoice from CMB
  • User manual and other documents
  • Accessories provided at the time of sale of the bicycle
  • The original box, intact, along with the packaging as delivered.

CMB shall have the right to reject the return pickup if the items are not returned according to the above mentioned.

Any other damages that may have occurred to the bicycle shall be your responsibility. The same shall also not apply to normal wear and tear, nor to defects, malfunctions or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse of the bicycle/product. However, CMB will advise you regarding rectification of the said issue. Please contact our support team at support@choosemybicycle.com.

Connect With Our Expert

Customize Your Accessories Pick by speaking to our Bicycle Expert

Enter Valid Email Address
Please enter your 10-digit mobile number
Enter A Message For Our Experts To Help You

Preferred Communication

Transfering To Payment Gateway

Thank You

We've Got Your Message. Our Expert Would Contact You In Sometime. Have A Nice Day.

Get A Sweet Deal

Want a sweet deal on a product? Reach out to us!

Sweet Deal