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Cancellation & Refund

The following document is intented to provide users information about the Cancellation & Refund policies that govern choosemybicycle.com.

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1

All bicycles/products sold through CMB are put through stringent and thorough quality checks prior to the same being shipped to you. CMB only ships original products to ensure complete satisfaction of usage for the bicycle/product ordered by you. Cancellation/refund shall be entertained only based on the below mentioned circumstances.

2

TRANSIT RELATED DAMAGES - In case of any transit damage to the bicycle/product, upon the same being delivered to you, you shall intimate the same to CMB within 24 (Twenty Four) hours of initial receipt of the same. For the purpose of verification of the claim, the requirements as listed below by shall be mailed to [email protected] for CMB to verify:

  • picture/video (in case of moving parts) of the damage;
  • invoice copy of the bicycle/product; and
  • Picture of the picture frame number on the bicycle.

CMB shall assess the extent of damage to the bicycle/product and shall take best efforts to ensure the same is rectified to your satisfaction, either by replacing the damages part or reimbursing cost of service to you. If such damage cannot be rectified, CMB shall process the return of the product and replace the bicycle/product (or) refund the money paid by you.

3

WARRANTY CLAIMS - For any warranty related issues that may arise with respect to any bicycle/product upon the same being delivered to you and being communicated to CMB with the following information to [email protected]:

  • picture/video of the part in question;
  • invoice copy of the bicycle/product; and
  • Picture of the picture frame number on the bicycle.

CMB shall, taking into consideration the warranty terms set out by each brand, liaise with such brand to address the issue on a best effort basis. Any costs related to the procurement and supply of the replacement part/product in question shall be shipped to you free of cost. If such issue cannot be rectified, CMB shall process the return of the product and replace the bicycle/product (or) refund the money paid by you.

4

FURTHER STIPULATIONS: - If you still wish to proceed and cancel your order, a nominal cancellation charge of Rs. 1,200/- (Rupees One Thousand Two Hundred only) along with a transaction reversal fee of 2% (Two Percent) of the amount paid will be deducted prior to processing the refund to you. This shall be at the sole discretion of the CMB Customer Support Team. If the product has been shipped either from the brand's warehouse or from CMB's warehouse prior to raising a cancellation request, the same will not be entertained.

5

REFUND PROCESS - In case a refund is approved by CMB, the mode of your refund to be processed depends on your original payment method. If you have paid by credit/debit card/internet banking, refunds will be sent to the respective bank within 5 (Five) to 7 (Seven) business days of receipt of the returned item or cancellation request. Please contact your bank with questions about when the credit will be posted to your account. For further queries, you can contact [email protected].

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