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The Wahoo KICKR SNAP is a convenient, easy to set-up wheel-on smart trainer which provides you with a realistic ride experience. The KICKR SNAP's legendary flywheel features technology that creates the same resistance experienced when riding outdoors. The KICKR SNAP includes LED lights for connection status and third party power meter support.
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Do not worry, we have our dedicated chat support with bicycle experts on our website available to help you make the perfect choice with your accessory.
All the accessories we sell come with a standard brand warranty. Contact us through the chat support on our website to know more warranty related details for specific products.
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LIMITED WARRANTY
Wahoo Fitness warrants products to be free from defects in materials and workmanship under normal use for one year from the original date of purchase. Defects that have resulted from improper or unreasonable use or maintenance, accidents, excess moisture, insects, improper packing, lightning, power surges, or unauthorized tampering, alteration or modification are not covered. Wahoo Fitness will, at its discretion, repair or replace with a comparable product, at no charge to the customer for parts or labor. The customer is responsible for shipping costs, including any packing or shipping materials needed to re-box the item. For trainers and KICKR BIKE, we recommend keeping the original packaging for the length of the warranty period should the item need to be returned. Replacement products may be new, refurbished or reconditioned and are warranted for the unexpired period of the original purchase, or 60 days from shipment (whichever is greater). Any products replaced become the property of Wahoo Fitness.
Wahoo Fitness does not warranty any items purchased through any unauthorized online dealers, auction sites or second hand sales. If an item was purchased online, all warranty claims must be submitted through the original retailer of purchase.
WHERE PERMITTED, THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL WAHOO FITNESS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES. SOME PLACES DO NOT ALLOW LIMITATIONS ON THE EXCLUSION OR LIMITATION OF LIABILITY TO SPECIFIED AMOUNTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
For warranty exclusively in the European Union, the above applies, however the date is extended to 2 years from the date of original purchase as required by EU law. To obtain warranty service, contact Wahoo Fitness for shipping instructions and an RMA tracking number. Return your device along with the original sales receipt which is a required proof of purchase for warranty repairs, with the RMA tracking number written on the outside of the package, and mail to Wahoo Fitness. Additional freight costs and transit times may apply to warranties and returns outside of Wahoo’s standard shipping locations.
WARRANTY PROCESS
To request for warranty service, you must contact the Wahoo Fitness customer support team. You are required to provide your name, address, phone number, and copy of the original receipt / proof of purchase indicating the date purchased.
Warranty Terms as per https://eu.wahoofitness.com/returns-and-warranty
I had a fantastic and seamless experience of cycle delivery and it was delivered in an amazing turn around time of 2 days, since I live in Chennai, the cycle was promptly shipped in a safe and unharmed manner. The sales and support was brilliant. I purchased the NUZE S3 cycle. I got information from the cycle experts since I am a newbie. My overall experience was amazing and nothing like the other customers mentioned in this site.
Kudos to the CMB team and i will ask all my colleagues and friends to buy theirs here only.
Recently bought Road bike from CMB & I can say, I am one of the happiest customers of CMB.
My experience was really superb from booking to delivery to post-sales support.
As this was my first road bike and was unaware that pedals are not included with the cycle, which I came to know after booking. To my surprise CMB had included the pedals from their side “Fitted and ready to ride”.
Thanks CMB team.
CMB is a website which helps us to choose the right bicycle, had a hassle free experience while buying my Waltx Summit 27.5 from CMB, along with the cycle, was thrown in a host of goodies worth almost 4000, the buying experience was seamless and the cycle was delivered in just 6 days including a Sunday and this while there was a heavy downpour in Chennai, still the CMB Team showed ownership and updated and kept me informed of all the checkpoints. On delivery I found out that a accessory was broken, CMB Team arranged a replacement within few hours of sending the mail to them with pictures and video of the broken item, shows volumes about a company and its staff of providing a perfect seamless solution and ensuring that the customer always stays happy.
I have now become a permanent client of CMB and all my future cycles and of my near and dear ones will be bought from ChoooseMyBicycle only.
With an informative and easily guiding portal, CMB comes across as the most user friendly platform for cycle riders. I bought Giant ATX 2021 in March End, however I have been engaged with the portal for cycling information for a couple of months ahead of my purchase decision. CMB has guided me systematically in my cycle purchase experience that has been quite satisfying even in the Covid 19 situation which adversely affected their services. Based on personal experience, I recommend CMB, for people who intend to make an informed purchase. Also, CMB should work upon direct integration with the OEMs to eliminate the teething issues, if any, arising in executing their transitional responsibility.
Got the delivery in 5days and as said 99% assembled only pedals need to fit and handle bar needs to tighten up.. and all this is in lockdown And the service team is very responsive.
Bought a Firefox road runner pro d from the website. Happy with the product. All major installations were done by their team. Only handle bar and pedal need to fit by me. At that time my pedal was not fit it into the crank arm. When I reported the issue they have sent me the original crank arm with support of Firefox at free of cost. They have best team to support client. Advise to buyers. They will only sent product after their quality check. But there will be a 1% chance of a mistake, so record a non stop video of unboxing of your bicycle . If any problem with the product.,Then you can prove it is their fault with the video footage. In my case I was unable to prove it is their mistake . So I have to accept that was my mistake but they really amazed me by giving the original part at free of cost
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