Wahoo Kickr Snap

Wahoo: Brand Warranty Details

LIMITED WARRANTY

Wahoo Fitness warrants products to be free from defects in materials and workmanship under normal use for one year from the original date of purchase. Defects that have resulted from improper or unreasonable use or maintenance, accidents, excess moisture, insects, improper packing, lightning, power surges, or unauthorized tampering, alteration or modification are not covered. Wahoo Fitness will, at its discretion, repair or replace with a comparable product, at no charge to the customer for parts or labor. The customer is responsible for shipping costs, including any packing or shipping materials needed to re-box the item. For trainers and KICKR BIKE, we recommend keeping the original packaging for the length of the warranty period should the item need to be returned. Replacement products may be new, refurbished or reconditioned and are warranted for the unexpired period of the original purchase, or 60 days from shipment (whichever is greater). Any products replaced become the property of Wahoo Fitness.

Wahoo Fitness does not warranty any items purchased through any unauthorized online dealers, auction sites or second hand sales. If an item was purchased online, all warranty claims must be submitted through the original retailer of purchase.

WHERE PERMITTED, THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL WAHOO FITNESS BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES. SOME PLACES DO NOT ALLOW LIMITATIONS ON THE EXCLUSION OR LIMITATION OF LIABILITY TO SPECIFIED AMOUNTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

For warranty exclusively in the European Union, the above applies, however the date is extended to 2 years from the date of original purchase as required by EU law. To obtain warranty service, contact Wahoo Fitness for shipping instructions and an RMA tracking number. Return your device along with the original sales receipt which is a required proof of purchase for warranty repairs, with the RMA tracking number written on the outside of the package, and mail to Wahoo Fitness. Additional freight costs and transit times may apply to warranties and returns outside of Wahoo’s standard shipping locations.

WARRANTY PROCESS

To request for warranty service, you must contact the Wahoo Fitness customer support team. You are required to provide your name, address, phone number, and copy of the original receipt / proof of purchase indicating the date purchased.

• Warranty claims are handled locally and only valid in the original country of purchase.
• All warranty replacements will be shipped to the country of the original purchase; out-of country returns are subject to additional shipping costs.
• Additional freight costs and transit times may apply to warranties and returns outside of Wahoo’s standard shipping locations.
• Any request to ship the replacement to a country other than that of the original purchase is subject to additional fees.
• If eligible for warranty, customer support will provide shipping instructions and an RMA tracking number.
• Return your device along with the original sales receipt as required for warranty or repairs with the RMA tracking number clearly written on the outside of the package.

Warranty Terms as per https://eu.wahoofitness.com/returns-and-warranty